FAQs

Account

Why do I need an account?

You can always check out as a guest if you don't want to create an account. However, having an account with us makes the ordering process easier and faster as your information is stored on our secure servers. You can save your favourite art, store multiple addresses, and view your order history, too!  

Order

Can I change the shipping address once the order has been placed?

If the order hasn't shipped yet, we can still change the address for you. Changing order information will delay the shipment.

Can I leave the product in the cart and come back later?

Yup! Take your time and we'll make sure it stays in the cart.

Can I split my order and send different parts to different addresses?

Sorry, only one shipping address per order.

Can I order the art piece in a custom size?

Unfortunately, we do not offer custom sizes for our products. 

Product

Do I need to take care of my canvas art?

All you need to do is enjoy it! If your art gets a little dusty or something gets on the canvas, gently wipe it off with a damp cloth. 

My art print is defective. What do I do?

Let us know! Email is the fastest and easiest way to reach us with the quickest response. Attaching the picture of the defective product will speed up the process as well. Our wonderful customer service staff will be sure to make this right for you. Contact us at support@artplex.net

Payment

How can I pay for my purchase?

We accept the following forms of payment:

  • PayPal
  • Credit Card: Visa, MasterCard, Discover, and American Express

Is paying online secure?

Protecting your private data is our highest priority. We provide high-level protection through SSL, short for Secure Sockets Layer. This advanced cryptographic system is designed to encrypt private data so that it can be transmitted safely and securely over the Internet. SSL is the approved standard of the Internet Engineering Task Force (IETF). Our security system also meets the rigorous security requirements of the Payment Card Industry Data Security Standard (PCI DSS). As part of the order process, Artplex Store will ask for your name, shipping/billing address, email, phone number, and your credit/debit (or other payment type) information. This information will only be used for the purchase transaction and will never be given out to other businesses.

When will my credit card be billed?

Your credit card will be billed at the time of purchase.

I returned the product, when will I get a refund?

After we receive the product back and inspect it, we will issue the refund. It usually takes about 3-5 business days for you to see it on your credit card statement. If you feel it’s taking too long, please contact us for an update!

Shipping & Handling

I ordered! When will I receive my art?!

Our production time can take between 3-4 business days to create and ship your product.  Once shipped, transit times can take between 2-5 days depending on your location. You will receive a confirmation email after we ship your product with a tracking number in it. 

Can I track my order?

Once your order leaves our location, you will receive a confirmation email with a tracking number in it.

Do you ship internationally?

Yes!  Please note: Free Shipping & Free Returns are only available for domestic US orders.  International orders will incur additional shipping charges.  Artplex Store is not responsible for any local taxes or duties that may be required for final delivery.  Original shipping and handling is non-refundable on returns.

Is my package insured?

Of course! Come on, we can’t tease you with art and not deliver it. In the case of your package being damaged or lost, we will send a replacement. It’s on the house. 

If your order was damaged in transit: email support@artplex.net with your name, order number, and attach pictures of the damaged packaging and product. We will then ship out a replacement item.

Can I ship to PO box?

No, unfortunately we do not ship to PO boxes. 

I made changes to the order after placing it. Now it is taking longer than anticipated to deliver. Why?

Unfortunately, if you make a change to the order after placing it, it may cause a slight delay in production & handling.

Exchange & Return

What is your Return Policy?

We have an easy 60-day free returns and exchanges policy! Just email support@artplex.net or call us with your order number and the product you would like to return, and we will get you set with a free return, prepaid shipping label. 

How do I cancel my order?

If your order hasn’t been shipped yet (you will receive a shipping confirmation email once it leaves the location), please send us an email (support@artplex.net) and we will cancel it for you.

I want to cancel the order but it’s already been shipped. What do I do?

Contact us right away at support@artplex.net and our team of highly agile customer service members will see if we can wrangle it back for you.

I returned the product, when will I get a refund?

After we receive the product back and inspect it, we will issue the refund. It usually takes about 3-5 business days for you to see it on your credit card statement. If you feel it’s taking too long, please contact us and we will work it out!

I would like to exchange my order!

As part of our 60 day easy returns and exchanges policy, just email, call or live chat us your order number and the product you would like to exchange your item for, and we will ship it to you 3-5 business days after the returned product has been received. In case the exchanged product is of a different value, we will refund/credit or charge your account the difference within 3-5 business days.

My order was damaged in transit!

No worries. Just email support@artplex.net with your name, order number, and attach pictures of the damaged packaging and product. We'll ship you a replacement order in no time.